Civility in the Workplace: Respectful Habits Lead to Increased Productivity, Decreased Liability
"Be patient with the faults of others; they have to be patient with yours."
Today organizations are realizing the tremendous cost of incivility in the workplace. Incivility leads to decreased morale, anxiety, depression, absenteeism, and loss of productivity. Employees working side-by-side need to learn how to respect each other so they can work as a team. In this information-packed webinar, Judi Clements shows you how to begin the process of making your organization a civility-conscious place. You will learn how to spot the signs of incivility, get senior management buy-in to affect change, and begin the process of building civility literacy in your organization. This program is based on the idea that civility, like all good communication practices, is a skill that can be taught, reinforced, and rewarded. Civility is no longer a “nice-to-do,” but a workplace imperative for a safer, more productive and less legally vulnerable workplace.
Learn how to: • Diagnose how & why civility breaks down • Understand the cost of incivility in terms of lost productivity, staff attrition, & legal exposure • Find the common elements that distinguish “civility” from “incivility” • View civility as a communication skill
Judi Clements, President of Judi Clements Training & Development, in Clifton Park, NY, is a veteran training professional who offers training, coaching, webinars, and keynotes in management, public speaking, communication, and customer service. In her presentations, Judi combines her educational and theatrical talents offering unique, job-relevant training. Whatever the format, Judi enlivens everything she does with a rich combination of social learning that engages participants through hands-on activities, workplace examples, and humor.