Customer Service: Impacting the Bottom Line by Building a Customer Service Culture
Competition has accelerated in all service areas. Often the only thing that separates one organization from another is its service. In this program, Judi shows your employees how to deliver superior customer service through superior customer communication.
Superior customer service can separate your business from your competitors. No matter how good your product or service is, however, your customer will never know it if your employees can't deliver the message in a professional and personable way.
Judi Clements, President of Judi Clements Training & Development, in Clifton Park, NY, is a veteran training professional who offers training, coaching, webinars, and keynotes in management, public speaking, communication, and customer service. In her presentations, Judi combines her educational and theatrical talents offering unique, job-relevant training. Whatever the format, Judi enlivens everything she does with a rich combination of social learning that engages participants through hands-on activities, workplace examples, and humor.