Difficult Conversations: Positive Ways to Turn Around Performance
"The largest room in the world is the room for improvement."
It’s often called the “most dreaded management task”. It’s the performance management conversation. How do you turn poor performance around without soft peddling the difficult stuff or being hypercritical and risking a defensive reaction? In this program, Judi prepares your managers & supervisors for this difficult, yet very important, job. Without a successful performance management process, organizations can fall into the trap of “carrying” poor performers & tacitly endorsing substandard work. Judi shows your leaders how to counsel employees effectively in a safe manner that uses behavioral, not attitudinal language to ensure legal compliance and optimal employee development. Judi turns the “most dreaded management task” into a positive experience for all.
Judi Clements, President of Judi Clements Training & Development, in Clifton Park, NY, is a veteran training professional who offers training, coaching and keynotes in the areas of management, communication, wellness, and customer service. In her presentations, Judi combines her educational and theatrical talents into every program she writes and delivers. Whether it's a workshop, webinar or keynote, Judi enlivens everything she does with a rich combination of education and entertainment.