Judi Clements Training & Development

Issues are never simple. One thing I’m proud of is that very rarely will you hear me simplify the issues. - Barack Obama

In a tight economy, managers will often find themselves the purveyors of bad news.  In this program, Judi teaches you how to have those difficult conversations.  Learn how to establish trust and honesty with your staff, even when business conditions force difficult choices.  Learn how to discourage closed-door meetings and back-room gossip that will only add to worker anxiety.  Develop an up-front communication style that will help everyone deal better with harsh realities.

Learn how to:

• Diagnose how & why communication succeeds or breaks down
• Choose the best communication medium for getting your point across
• Understand the causes of misunderstanding & how to diminish them
• Read signs of employee anxiety
• Utilize stress reducing communication techniques
• Re-establish a  positive communication climate
• Overcome destructive defensiveness & conflict