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Review the topics below and check off the competencies your supervisors or managers need. You can find descriptions of each of these topics throughout our website under the tabs "Programs/Managers & Supervisors". If you would like us to prepare a propsoal for you, please email your name, company, phone number, group size, number of sessions, session length, and location, along with your topic selections to
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or fax them to 518-371-9184. Once we have received your information, we will prepare your proposal. We look forward to working with you! Topic/Competency
PART 1: THE FUNDAMENTALS 1._____ Stepping Up to Supervisor
2._____ Think Like a Supervisor: Problem Solving & Decision Making
3._____ Legal Landmines: HR Fundamentals for Supervisors
4._____ If It Wasn’t Documented, It Didn’t Happen: Documentation & Discipline
5._____ Difficult Conversations: Positive Ways to Turn Around Performance
6._____ The Performance Appraisal Toolbox: How to Prepare & Deliver an Appraisal
7._____ The Respectful Workplace: Harassment Prevention & Discipline
8._____ The Leader Within: Tapping into Your Leadership Potential
PART 2: BUILDING A TEAM 09.____ Better Safe than Sorry: Legal & Effective Interviewing
10.____ Good Beginnings Make Good Employees: Orienting New Employees
11.____ Who, What, When, Why Delegation
12.____ Turning Employees into Winner Through Motivation
13.____ Turning Employees into Winners Through Coaching
14.____ Just Because You’re Talking, Doesn’t Mean You’re Communicating
15.____ I Know You Heard, But Did You Listen: Effective Listening
16.____ Turning Groups into Teams: How to Build Your Team
17.____ Laughter Builds Teams: Teambuilding Through Stand-up Comedy
18.____ Using the Myers Briggs Type Indicator to Understand Differences
19.____ Conflict Management Toolbox: Avoiding & Dealing with Conflict
20.____ Positive Principles: How to Deal with Negativity
21.____ When Conflict Turns Violent: Violence Prevention & Intervention
22.____ Communicating to Staff in a Down Economy
23.____ Here Today, Gone Tomorrow: Helping Employees Manage Change
24.____ Generational Challenge: Managing the Generation Mix PART 3: PROFESSIONAL DEVELOPMENT 25.____ Better Safe than Sorry: Legal & Effective Interviewing
26.____ Train-the-Trainer Toolbox
27.____ When Employees Train: On-the-Job Training Made Simple
28.____ Stop & Smell the Roses: 21st Century Stress Management
29.____ Workload Survival Skills: Time & Clutter Management
30.____ Meeting Magic: Facilitation & Meeting Productivity
31.____ Leading Edge Presentation: Public Speaking Made Easy
32.____ Say What You Mean: Assertive Communication |
Programs 
