Judi Clements Training & Development

Managers spend more than 40% of their time dealing with workplace conflicts.  Conflicts slow down everyone’s productivity and can lead to malicious law suits or deadly violence.

You can't shake hands with a clenched fist. - Indira Gandhi

In this program, Judi helps your gain the conflict management skills you need to abort conflict before it gets out of control.  You’ll learn how to turn destructive conflict into productive discussion by objectively analyzing the causes of conflicts & developing action plans to reverse problems. You’ll learn how to mediate conflict between employees, prevent conflict from turning violent. conduct a post-incident review, & heal the workplace environment.

Learn how to:

• Distinguish constructive conflict from destructive conflict
• Anticipate how different personalities, genders, & generations handle conflict
• Build a positive workplace communication climate
• Use active listening & constructive feedback to reduce conflict
• Use verbal & nonverbal conflict diffusers
• Utilize effective problem solving skills
• Conduct win-win mediation & negotiation with employees
• Conduct a post-incident review
• Institute  measures for healing the workplace environment