Judi Clements Training & Development

Competition has accelerated in all service areas.  Often the only thing that separates one organization from another is its service.  In this program, Judi shows your employees how to deliver superior customer service through superior customer communication.

The customer may not always be right; but the customer IS always the customer.

They’ll learn how to make a positive first impression over the phone & in-person.  They’ll learn how to establish rapport with customers and uncover their wants & needs. They’ll learn how to develop more confidence when dealing with difficult customers & turn complaints into buying opportunities.  Your employees will feel more enthusiastic about their jobs after this informative, interactive, & humorous program.

Available as a 1-4 hour Workshop

Learn how to:

• Self assess your customer service skills and competencies.
• Make a positive first impression on the telephone & face-to-face.
• Adjust your style to suit the customer’s style.
• Analyze difficult customers’ wants & needs.
• Reduce customer complaints through better communication techniques.
• Utilize self calming strategies to prevent losing control when dealing with a difficult customer.
• Utilize customer calming techniques to prevent problem escalation.
• Use active listening to solve customer problems.